Service Excellence for Business Programs
Improve Your English While Being Immersed in Classes and Canadian Work Placements
The Service Excellence for Business program offers students an opportunity to learn essential Canadian workplace skills in customer service excellence, sales, hospitality, human resource fundamentals and an introduction to leadership in the workplace.
See our state-of-the-art campuses in Toronto and Vancouver.
Co-op Work Experience
The Co-op Work placement is an essential part of the 48 and 40 week programs. Students will practice the skills they have learned in class and gain Canadian work experience. Co-op is also an opportunity to develop professional contacts within the industry and enhance students’ résumés while studying. Full-time students who qualify are permitted to work in Canada up to 20 hours per week during their study component and up to 40 hours per week during their co-op work experience.
Our Co-op Advisors support students throughout the process of finding the right placement.
Learn more about our career services here.
Service Excellence for Business//Diploma//48 Weeks
24 weeks studying + 24 weeks work experience
Service Essentials for Business//Diploma//40 Weeks
20 weeks studying + 20 weeks work experience
Service Excellence for Business//Certificate//26 Weeks
26 weeks studying
*Indicates an average English progression while attending the Service Excellence program.
Level progression may vary and is dependent on effort, regular attendance and self-study time outside of class.
2018 reading breaks: May 7 – 11 • Aug 6-10 • Dec 17-28. These are self-study times and there will be no classes.
The duration of the program remains the same. There is a 5-hour Work Experience Placement Course delivered throughout the program.
The work experience component cannot exceed more than 50% of the total program of study.
2018 Start Dates
2019 Start Dates
Regular classes are closed on both Toronto and Vancouver’s official holidays. When a holiday is on Monday, ILAC International College will be closed
for regular classes. However, orientation for new students will take place.
2018 Reading Breaks
May 7-11 • Aug 6-10 • Dec 17-28. These are self-study times and there will be no classes.
Service Excellence for Business Diploma 48 Weeks
Service Essentials for Business Diploma 40 Weeks
Service Excellence for Business Certificate 26 Weeks
|Textbook Material Fee (48 & 26 week programs)||$520 (includes all textbooks)
|Textbook Material Fee (40 week program)||$390 (includes all textbooks)
|Accommodation Placement Service||$195
|Homestay with 3 Meals/Day (Single Room)||$235/week
(all prices are in Canadian dollars)
*Diversity Incentives may be awarded to qualified students.
*All information provided is current as of publication and is subject to change.
*Textbooks not included in tuition fee.
*Accommodation services are provided by ILAC – International Language Academy of Canada.
Please contact an ILAC representative for more information. Additional fees may apply.
International Students: ILAC English Pre-Advanced level 10 or IELTS Academic 4.5 or equivalent (see chart below)
Successful interview with an ILAC International College team member
Education Qualification: High school/secondary diploma or higher education*
Work or volunteer experience in Customer Service is an asset
ILAC International Language Academy of Canada is the pathway school to ILAC International College.
Learn more at: www.ilac.com
Entry Requirements based on ILAC English levels:
English levels and exit scores
*Note for Vancouver Students: Certified translation may be required if the certificate/diploma/degree is in a language other than English.
**Note for Toronto Students: if a student completes his/her diploma or degree in a country other than Canada and the U.S., student must assess his/her credentials through a recognized assessment service (you may contact the World Education Services or the International Credential Assessment Service of Canada), or achieve 14 points on the Wonderlic test.
Students must achieve the minimum required test exit scores in ILAC level 10 to be admitted into the program.