Service Excellence for
IT Professionals

Service Excellence for
IT Professionals

Project Description

Service Excellence for IT Professionals

Improve Your English While Being Immersed in Classes and Canadian Work Placements

The Service Excellence for IT Professionals Program offers IT professionals an opportunity to learn essential Canadian workplace skills in customer service, training, business fundamentals, technical communication, troubleshooting methods and procedures, human resource fundamentals and an introduction to leadership in the workplace.



See our state-of-the-art campuses in Toronto and Vancouver.

Program Length

48 weeks

Co-op Work Experience

The Co-op Work placement is an essential part of this 48 week program. Students will practice the skills they have learned in class and gain Canadian work experience. Co-op is also an opportunity to develop professional contacts within the industry and enhance students’ résumés while studying. Full-time students who qualify are permitted to work in Canada up to 20 hours per week during their study component and up to 40 hours per week during their co-op work experience.
Our Co-op Advisors support students throughout the process of finding the right placement.
Learn more about our career services here.



Service Excellence for IT Professionals//Diploma//48 Weeks

24 weeks studying + 24 weeks work experience

*Indicates an average English progression while attending the Service Excellence program.
Level progression may vary and is dependent on effort, regular attendance and self-study time outside of class.
2018 reading breaks: May 7 – 11 • Aug 6-10 • Dec 17-28. These are self-study times and there will be no classes.
The duration of the program remains the same. There is a 5-hour Work Experience Placement Course delivered throughout the program.
The work experience component cannot exceed more than 50% of the total program of study.


Course Descriptions

(6 weeks/60 hours)
This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn interviewing skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.
(6 weeks/60 hours)
This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation of customer needs, and the use of the service recovery process securing a competitive advantage.
(6 weeks/60 hours)
This course is designed to provide IT professionals with the essential business skills to excel within an organization. Students will understand the alignment between IT goals and business goals and use this to exceed customer expectations.
(6 weeks/60 hours)
This course provides IT professionals with oral and written communication methods and strategies. To help students communicate technical information to customers effectively and professionally, the qualities of effective communication, language, and document formatting are explored.
(6 weeks/60 hours)
This course prepares students in IT support roles to train internal and external customers using a variety of skills and techniques. Students will develop, deliver, and evaluate a training session centered around sharing their technical knowledge with a customer.
(6 weeks/60 hours)
This course explores common steps and methods of diagnosing, solving and documenting IT related issues. Students will use various types of problem-solving skills to provide effective customer service.
(6 weeks/60 hours)
This course will provide learners with the knowledge of how human resources management increases company performance. Students will explore topics of, recruiting and selection, training and retention, employee relations, and health and safety from a management level perspective.
(6 weeks/60 hours)
This course will help students develop the confidence, capacity, and competence to effectively lead in dynamic business environments. Students will learn leadership skills through the analysis of personal strengths and weaknesses and communication strategies required for successful leadership. Topics include defining leadership in various roles, working in teams, using motivation techniques, and resolving conflict.

2018 Start Dates

March 26
May 14
June 25
August 13
September 24
November 5

2019 Start Dates

January 02
February 11
March 25
May 13

2018 Reading Breaks
May 7-11 • Aug 6-10 • Dec 17-28. These are self-study times and there will be no classes.

Holiday Policy
Regular classes are closed on both Toronto and Vancouver’s official holidays. When a holiday is on Monday, ILAC International College will be closed
for regular classes. However, orientation for new students will take place.


Program Fees

Service Excellence for IT Professionals Diploma 48 Weeks

Diversity Incentive*-$4,800
Student Pays$7,200

Other Fees

Administration Fee$200
Textbook Material Fee (48 & 26 week programs)$520 (includes all textbooks)
Textbook Material Fee (40 week program)$390 (includes all textbooks)
Health Insurance$17.50/week


Accommodation Placement Service$195
Homestay with 3 Meals/Day (Single Room)$235/week

(all prices are in Canadian dollars)
*Diversity Incentives may be awarded to qualified students.
*All information provided is current as of publication and is subject to change.
*Textbooks not included in tuition fee.
*Accommodation services are provided by ILAC – International Language Academy of Canada.
Please contact an ILAC representative for more information. Additional fees may apply.


Admission Requirements

  • International Students: ILAC English Pre-Advanced level 10 or IELTS Academic 4.5 or equivalent (see chart below)

  • Successful interview with an ILAC International College team member

  • Education Qualification: High School/Secondary School Diploma or higher education*

  • Courses in IT (completion of university, college or industry courses related to IT)**

  • Supervised experience in a related occupation is recommended

ILAC International Language Academy of Canada is the pathway school to ILAC International College.
Learn more at:

Entry Requirements based on ILAC English levels:

English levels and exit scores

*Note for Toronto Students: if a student completes his/her diploma/degree in a country other than Canada and the U.S., student must assess his/ her credentials through a recognized assessment service (You may contact the World Education Services or the International Credential Assessment Service of Canada), or achieve 16 points on the Wonderlic test.
**Certified translation may be required if the certificate/diploma/degree is in a language other than English. High school documents and translations not required, if courses in IT demonstrate completion of high school; for example, completion of degree in computer science.
Students are required to bring their own laptop to class. Please refer to our Bring your Own Device Policy (BYOD) outlined on our Policies and Procedures available on our website.

Students must achieve the minimum required test exit scores in ILAC level 10 to be admitted into the program.


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