Service Excellence for Business Diploma with Co-op

Service Excellence for Business Diploma with Co-op2019-02-08T20:56:56+00:00

Project Description

Service Excellence for Business Diploma with Co-op

Learn essential Canadian workplace skills in customer service excellence, sales, hospitality, human resource fundamentals and an introduction to leadership in the workplace.



See our state-of-the-art campuses in Toronto and Vancouver.

Program Length

48 weeks
(24 weeks in class + 24 weeks of co-op)

Class Times

Monday – Friday
2:30pm – 6:30pm

Co-op Work Experience

During their Co-op term, students will practice the customer service skills they have learned in class and gain Canadian work experience. Co-op is also an opportunity to develop professional contacts within the industry and enhance students’ résumés.
Learn more about our career services here.

Working in Canada

Full-time students who qualify are permitted to work off-campus part-time during their study component and full-time during scheduled breaks and their co-op work experience.


Course Descriptions

(6 weeks)
This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn interviewing skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.
(6 weeks)
This course is designed to prepare students for an entry-level position in one of the most in-demand industries – food and beverage. Topics include the roles and responsibilities of a food and beverage worker including the purpose of safety in the workplace.
(6 weeks)
This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front line representatives in various industries. Topics will include key administrative tasks for hotel front desk, office reception, service providers and beyond.
(6 weeks)
This course will provide learners with the knowledge of how human resources management increases company performance. Students will explore topics of, recruiting and selection, training and retention, employee relations, and health and safety from a management level perspective.
(6 weeks)
This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation of customer needs, and the use of the service recovery process securing a competitive advantage.
(6 weeks)
Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators.
(6 weeks)
This course focuses on the transferable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior.
(6 weeks)
This course will help students develop the confidence, capacity, and competence to effectively lead in dynamic business environments. Students will learn leadership skills through the analysis of personal strengths and weaknesses and communication strategies required for successful leadership. Topics include defining leadership in various roles, working in teams, using motivation techniques, and resolving conflict.

2019 Start Dates

January 2
February 11
March 25
May 13
June 24
August 12
September 23
November 4

2020 Start Dates

January 6
February 18
March 30
May 19
June 29
August 17
September 28
November 9

Reading Weeks/Breaks
May 6, 2019 – May 10, 2019 • Aug 5, 2019 – Aug 9, 2019 • Dec 16, 2019 – Jan 3 2020 • May 11, 2020 – May 15, 2020 • Aug 10, 2020 – Aug 14, 2020
A reading week is a break between courses allowing students to prepare for the next course. Students can work full-time during breaks.

Holiday Policy
Regular classes are closed on both Toronto and Vancouver’s official holidays. When a holiday is on Monday, ILAC International College will be closed
for regular classes. However, orientation for new students will take place.


Program Fees

Service Excellence for Business with Co-op

Program Fee$12,000
Diversity discounts available. Please contact us for more details.

Other Fees

Administration Fee$200
Health Insurance$21/week
Textbook Material Fee$70/course


Accommodation Placement Service$200
Homestay with 3 Meals/Day (Single Room)$240/week

All prices are in Canadian dollars.
Textbooks and other fees are not included in tuition fee.
*Diversity Incentives may be awarded to qualified students.
**Accommodation services are provided by ILAC – International Language Academy of Canada.
All information provided is current as of publication and is subject to change.
Please contact an ILAC representative for more information. Additional fees may apply.


Admission Requirements

  • Educational Qualification: High School/Secondary School Diploma or higher education*

  • Interview: Successful interview with an ILAC International College team member

  • English Proficiency: ILAC English Level 10 Proficiency Test or IELTS 4.5+

*For Toronto Only: if a student completes his/her undergraduate degree in a country other than Canada or the U.S., the student must pass a FREE qualifying test upon application or assess his/ her credentials through World Education Services
ILAC International Language Academy of Canada is the pathway school to ILAC International College. Learn more at:
Students are required to bring their own laptop to class. Please refer to our Bring your Own Device Policy (BYOD) outlined on our Policies and Procedures page.


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