Service Excellence for Business

Service Excellence for Business2019-05-08T15:09:10+00:00

About the Program

Learn essential Canadian workplace skills while improving your English. Courses include sales, human resources, leadership, hospitality and event planning.

Program Highlights

  • Earn a Canadian Diploma & Gain Work Experience in Canada.

  • Learn the skills to become a successful customer service professional.
  • 100% guaranteed job placement during co-op.

Program Options

Service Excellence for Business Certificate / 26 Weeks

24 weeks in class + 2 weeks of final project

Program fee*………………… $10,000
Diversity discounts available. Please contact us for more details.

*Additional fees apply. Please see Admissions & Fees page.

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Service Essentials for Business Diploma With Co-op / 40 Weeks

20 weeks in class + 20 weeks of co-op

Program fee*………………… $10,400
Diversity discounts available. Please contact us for more details.

*Additional fees apply. Please see Admissions & Fees page.

Service Excellence for Business Diploma With Co-op / 48 Weeks

24 weeks in class + 24 weeks of co-op

Program fee*………………… $12,000
Diversity discounts available. Please contact us for more details.

*Additional fees apply. Please see Admissions & Fees page.

Co-op Work Experience

During the co-op term, you will practice the customer service skills you have learned in class and gain Canadian work experience. Co-op is also an opportunity to develop professional contacts within the industry and enhance students’ résumés. Our Co-op Advisors support students throughout the process of finding the right placement. Students are allowed to work full-time during the co-op component.

Your work experience during the co-op term may include entry-level positions as:

  • Sales Representatives – NOC 6552

  • Sales Ambassadors – NOC 6552

  • Retail Sales – NOC 6552

  • Barista – NOC 6511

  • Reception – NOC 6511

  • Hotel Front Desk – NOC 6511

For more NOC information please click here.

Working in Canada While You Study

Full-time students who qualify are permitted to work off-campus up to 20 hours per week during their study component.

Admission Requirements

  • Educational Qualification: High School/Secondary School Diploma or higher education*.

  • Interview: Successful interview with an ILAC International College team member.
  • English Proficiency: ILAC level 10 or IELTS Academic 4.5

Learning Outcomes

By the end of this program, students will be able to:

  • Modify and develop service strategies to reflect current and developing trends in the customer service industry.
  • Demonstrate occupational skills, roles, and responsibilities to create a positive customer service experience.
  • Apply customer service strategies and models in service occupations to enhance the customer service experience.
  • Demonstrate effective and professional oral and written communication in the workplace.
  • Conduct oneself in a professional and ethical manner in changing environments by applying various personal and interpersonal frameworks.
  • Explore various sectors of Canadian hospitality and tourism industries in order to determine appropriate career paths.
  • Apply human resources management and leadership skills to enhance performance and to contribute to a healthy workplace culture.
  • Conduct oneself within the confines of various workplace guidelines, regulations, and legislation.
  • Perform administrative and project-based tasks required in the workplace.
  • Manage the use of personal and organizational technology required in variety contexts.

Courses

CWE01

(6 weeks)

This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn interviewing skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.

FBS01

(6 weeks)

This course is designed to prepare students for an entry-level position in one of the most in-demand industries – food and beverage. Topics include the roles and responsibilities of a food and beverage worker including the purpose of safety in the workplace.

FDS01

(6 weeks)

This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front line representatives in various industries. Topics will include key administrative tasks for hotel front desk, office reception, service providers and beyond.

CSS01

(6 weeks)

This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation of customer needs, and the use of the service recovery process securing a competitive advantage.

EEP01

(6 weeks)

Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators.

SSF01

(6 weeks)

This course focuses on the transferable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior.

LDS01

(6 weeks)

This course will help students develop the confidence, capacity, and competence to effectively lead in dynamic business environments. Students will learn leadership skills through the analysis of personal strengths and weaknesses and communication strategies required for successful leadership. Topics include defining leadership in various roles, working in teams, using motivation techniques, and resolving conflict.

HRF01

(6 weeks)

This course will provide learners with the knowledge of how human resources management increases company performance. Students will explore topics of, recruiting and selection, training and retention, employee relations, and health and safety from a management level perspective.

FFP01

(2 weeks)

In this course, students are required to complete a project based on the core principles of customer service. This is a chance to apply the skills and knowledge they have accumulated from each course of the program as well as an opportunity to think critically about their experiences in customer service from a Canadian perspective.

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*For Toronto Only: if a student completes his/her undergraduate degree in a country other than Canada or the U.S., the student must pass a FREE qualifying test upon application or assess his/her credentials through World Education Services www.wes.org/ca/students.
ILAC International Language Academy of Canada is the pathway school to ILAC International College. Learn more at: ILAC Pathway
Students are required to bring their own laptop to class. Please refer to our Bring your Own Device Policy (BYOD) outlined on our Policies and Procedures page.

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